CHASING DREAMS JOURNAL

K+G Mode Boutique ("we" and "us") is the operator of
(https://www.kgmodeboutique.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

3.2 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping
K+G Mode Boutique will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Military Address Shipping
We are able to ship to military addresses using USPS within the United States. We are unable to offer this service using courier services.

3.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Duties & Taxes
6.1 Sales Tax
Sales tax has not been applied to the price of the goods as displayed on the website. Sales tax will be applied at checkout. 

7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance
Parcels are not insured for loss and damage. 

9. Process for parcel damaged in-transit
We may process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.1 Process for parcel lost in-transit
We may process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please submit an enquiry at https://kgmodeboutique.com/community/contact 

Orders are eligible for a refund, exchange or store credit (depending on item) if shipped back to our Online Returns Department within 10 days of receiving.

Merchandise must be unworn, unwashed and free of any alterations or damages.Merchandise must have all tags attached.All sale items and items purchased at a discount (excluding welcome 10% off code) are NOT ELIGIBLE FOR REFUNDS and are exchange or store credit only unless listed as Final Sale.Final Sale purchases are not redeemable for any type of store credit, exchange or refund.Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.Shipping charges paid for by customer are not refundable. 

If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately.

We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.

We are not liable for missing packages once tracking provides confirmation of delivery to provided address.

Please contact our customer service if you have any questions: info@kgmodeboutique.com

How should I return my item/s?

Domestic

Email info@kgmodeboutique.com for a return authorization within 10 days of receiving your package. To return your product, you should mail your product to:                                1 P.O. BOX 7407 Alhambra, CA 91802 United States You will be responsible for paying for your own shipping costs when returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

International

We currently do not ship internationally but we are working on it. 

Refunds & Processing Time

If your package arrives at K+G Mode Boutique Returns Department within the timeline specified above, your refund will be processed in the original form of payment within 3-5 business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from K+G Mode Boutique.

Damaged Items should be reported to customer service immediately (before returning package) to insure your refund or exchange is properly processed.